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IainOSullivanAsked on July 20, 2018 at 4:49 AM
Hi,
I've created a form which has multiple sliding scales in it.
For one user the scale does not appear. I cannot replicate the issue on my own phone.
This is a link to the form.
https://form.jotformeu.com/IainOSullivan/-rate-your-steak
Any help would be greatly appreciated.
Thanks,
Iain
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IainOSullivanReplied on July 20, 2018 at 5:02 AM
More details.
The user's phone is a OnePlus 2. He was using chrome. Using OxygenOS version 3.6.1. Android Version 6.0.1
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aubreybourkeReplied on July 20, 2018 at 9:38 AM
I checked your form on an Samsung Galaxy S8 using Chrome. And I was unable to reproduce the problem. The sliders show clearly.
For example:
So its like it only affects you. Specifically your Android phone. As a workaround may I suggest you use a different slider widget?
https://widgets.jotform.com/widget/slider
https://widgets.jotform.com/widget/numeric_slider
If you can reproduce this problem on another phone please get back to us and we can take another look. But for now looks like the problem is isolated to this specific model of phone.