Can't access ongoing support thread

Hi,

I have an ongoing support thread I can't access now that my username was changed.  Can you please grant access for this account? 

http://www.jotform.com/answers/1529341-Request-to-change-account-username?k=eec5578465fca24f9f442217a68a9610

Also I have billing trying to cancel my account again as they don't see to know what is happening. 

Thanks for your help! 

It's a private thread under your old username. I have made it public. Please let us know once you are done there, so I can make it private again.

The only remaining issue I see here is the credit of the remaining months of the Silver Yearly payment. Please send your reply to the original thread.