Can't access ongoing support thread

  • Profile Image
    docfamawards
    Asked on July 21, 2018 at 10:48 AM

    Hi,

    I have an ongoing support thread I can't access now that my username was changed.  Can you please grant access for this account? 

    http://www.jotform.com/answers/1529341-Request-to-change-account-username?k=eec5578465fca24f9f442217a68a9610

    Also I have billing trying to cancel my account again as they don't see to know what is happening. 

    Thanks for your help! 

  • Profile Image
    Welvin
    Answered on July 21, 2018 at 12:11 PM

    It's a private thread under your old username. I have made it public. Please let us know once you are done there, so I can make it private again.

    The only remaining issue I see here is the credit of the remaining months of the Silver Yearly payment. Please send your reply to the original thread.