Form Formatting to PDF

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    GSWEENEY
    Asked on July 23, 2018 at 11:08 AM

    I have been using a form for about a month now. I have not made any changes to the form but some how the formatting when it is a PDF changed.



    Screenshot
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    GSWEENEY
    Answered on July 23, 2018 at 11:09 AM

    this was how it was formatting before, which is correct. I am not sure what changed.1532358537correct formating.png


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    mehmetcan
    Answered on July 23, 2018 at 11:46 AM

     Hello GSWEENEY,

    This issue is caused by a fix to another issue. Previously, there was an intent to restrict width of right side in the PDFs to 500 pixel, but this was not working correctly. When that issue was fixed your tables got restricted to 500px and what you see is result of that. We are working on a fix for your issue. You can track updates from this ticket. We apologize for any inconvenience this caused/will cause

    Thank you for your patience.

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    GSWEENEY
    Answered on July 24, 2018 at 06:41 PM

    I need this resolved ASAP, i have 100 a day I am having to manual change each one as they are being sent to our customers. I do have the same issue on another form I am using

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    Vanessa_T
    Answered on July 24, 2018 at 08:21 PM

    Apologies for the inconvenience this has caused you. Your concern has already reached our backend team and they are currently working on it. Rest assured that once we get an update, you will be notified via this thread.

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    mehmetcan
    Answered on August 02, 2018 at 10:18 AM

    Hello GSWEENEY,

    We apologize for the inconvenience this issue has caused. We decided to exclude tables from the width limit. Tables in your forms should render like before now. Please do not hesitate to contact us again if you have further issues.

    Thank you for your patience.

    Regards.