Sub-account user: Report panel is missing in my Forms.

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    cheriepabon
    Asked on July 23, 2018 at 12:25 PM

    I had a report set up for one of my forms but, I don't see it, today. Has it been moved or deleted?


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    Richie_P
    Answered on July 23, 2018 at 01:40 PM

    I have checked your account and found a report in your report panel.

    Just select your form and then click reports in your panel to show available reports.

    Hope this helps.

    Thank you.

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    cheriepabon
    Answered on July 23, 2018 at 02:09 PM

    This add is all I see where the Reports listing used to be.


    1532369309JotForm.PNG

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    Richie_P
    Answered on July 23, 2018 at 03:16 PM

    I see you're a sub-account user. Unfortunately, you cannot view reports. You need to ask the form owner to send your the report link, to be able to view the reports.

    Do note that sub-account can only edit forms and view submissions.

    Guide:https://www.jotform.com/help/232-How-to-Share-Forms-with-a-Sub-Account-User

    Hope this helps.

    Thank you.

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    cheriepabon
    Answered on July 23, 2018 at 03:42 PM

    Is this new? I am the one who created the report and have been using it for a while, now. 

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    Richie_P
    Answered on July 23, 2018 at 05:08 PM

    My apologies, you are right. Sub-users can still use the reports panel. I have tested this with my sub-user account.

    This seems to be a bug in your my forms panel.


    I will forward this to our back-end so that they can check this further. We will let you know via this thread if updates are available.

    Thank you.


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    Scott
    Answered on July 24, 2018 at 02:41 AM

    Hi Cherie,

    This should be fixed now. Thanks a lot for the heads-up!

    Let us know if you'll ever need anything else,

    Cheers.