What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form not found?

    Asked by biznetboy on December 01, 2012 at 06:07 PM

    Hi,

    I just opened an account JotForm and create my new form, once installed on my site, I get the following message:

    Form not found

    This form is disabled.

    Can you please help me solve this problem?

    Thank you.

    Page URL:
    http://form.jotform.ca/form/23355480049252

  • Profile Image
    JotForm Support

    Answered by idarktech on December 01, 2012 at 06:42 PM

    Hi,

    Your form is now good to go. Your form was auto-suspended because it was detected to be used for phishing but I found nothing malicious with your form upon checking, so I have re-activated your account.

    Apologies for the inconveniences caused.

  • Profile Image

    Answered by guest_23360622838050 on December 02, 2012 at 12:33 AM

    Hi,

    I have seen with "https" does not work.

    Can you check this please?

    Thank you.


  • Profile Image

    Answered by guest_23360622838050 on December 02, 2012 at 12:48 AM

    My account is suspended, why?? I'm just trying to create my forms and test?

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    JotForm Support

    Answered by liyam on December 02, 2012 at 05:26 AM

    We apologize for your inconvenience.  Your account was automatically suspended by the sytem because it suspected your form to be used for phishing.  I have now reactivated your account as I did not find anything malicious in any of your forms.

    Please do let us know if you're still having trouble accessing your account.

  • Profile Image

    Answered by guest_23363868715059 on December 02, 2012 at 08:48 AM

    Hi,

    It has been active for a while and now my account is suspended again.

    Can you fix
    it again please?


    Thank you.

  • Profile Image
    JotForm Support

    Answered by idarktech on December 02, 2012 at 08:56 AM

    Account re-activated and forms are now on the white list. Sorry about that.