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    Invalid Merchant Configuration?

    Asked by mrdanieldays on February 28, 2011 at 04:19 PM

    Hi... I have set up one of your forms to take online payments

    http://www.safaripeople.co.uk/Safaripeople.co.uk/Gorillas_Payment.html

    However, upon completion of the form and credit card details, I am presented with the message "Invalid Merchant Configuration"... Please can you advise me on the matter?

     

    Many thanks

    Dan days

    The Safari Company

    Page URL:
    http://www.safaripeople.co.uk/Safaripeople.co.uk/Gorillas_Payment.html

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    JotForm Support

    Answered by liyam on February 28, 2011 at 11:26 PM

    Hello Dan,

    This case is something that's about your paypal merchant account.

    Here are some possible reasons:

    If you are using PayPal Pro, please make sure you have accepted the merchant agreement in your PayPal account after your Pro account has been approved.

    The account automatically got a restriction placed on it, and did not enable the Website Payments Pro DoDirectPayment API.  If you can't activate it, you should ask the Paypal admin for activation for website payments on your account.

    Hope this helps.