What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Invalid Merchant Configuration?

    Asked by mrdanieldays on February 28, 2011 at 04:19 PM

    Hi... I have set up one of your forms to take online payments


    However, upon completion of the form and credit card details, I am presented with the message "Invalid Merchant Configuration"... Please can you advise me on the matter?


    Many thanks

    Dan days

    The Safari Company

    Page URL:

  • Profile Image
    JotForm Support

    Answered by liyam on February 28, 2011 at 11:26 PM

    Hello Dan,

    This case is something that's about your paypal merchant account.

    Here are some possible reasons:

    If you are using PayPal Pro, please make sure you have accepted the merchant agreement in your PayPal account after your Pro account has been approved.

    The account automatically got a restriction placed on it, and did not enable the Website Payments Pro DoDirectPayment API.  If you can't activate it, you should ask the Paypal admin for activation for website payments on your account.

    Hope this helps.