What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why are all of my folders gone?

    Asked by wtbrownjr on February 28, 2011 at 08:11 PM

    I had most of my forms organized into folders. I logged in today and all of my folders are gone. Every form is in one long list. What happened to my folders?

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    JotForm Support

    Answered by liyam on February 28, 2011 at 11:42 PM

    Hello,

    I will forward this matter to our development team.

    Thanks.

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    Answered by andrewsalumni on March 21, 2011 at 03:29 PM

    Hello, my folders are missing, what it up?

    I logged in this morning and all my folders gone.

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    JotForm Founder

    Answered by aytekin on March 22, 2011 at 01:24 AM

    Usually, when someone says "My Folders" are missing, it means, they are on the "All" tab on My Forms page. So, clicking on "Main" tab fixes the problem. In your case, the folders really seem to be missing. However, it is almost impossible to find out what happened. Have you done anything different? Have you used a new browser such as Internet Explorer 9 or Chrome 10?

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    Answered by andrewsalumni on January 17, 2012 at 10:11 PM

    hello my folders are gone again! and Yes i am in the correct MAIN tab 

    what's going on ????

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    Answered by fxr on January 18, 2012 at 01:52 AM

    I have escalated this issue for the developers to have a look into.