Not receiving notififications

  • Profile Image
    Asked on December 02, 2012 at 03:58 PM

    We are not receiving email notifications when someone completes a form.

  • Profile Image
    Answered on December 02, 2012 at 04:52 PM

    I have checked your form and found out that

    got**** was IN the bounce list , but I've already removed it

    Reason(s) : 5.3.0 - Other mail system problem 554-'Message not allowed - [PH01] Email not accepted for policy reasons. Please visit [120]'

    So, I recommend you to change the sender email address to for both email alerts to prevent this to happen again