How to unsuspend account?

  • Profile Image
    Dan Howell 
    Asked on July 25, 2018 at 11:57 AM

    I received and e-mail from Jot Form saying my account has been suspended with this link 

    https://www.jotform.com/upgrade?username=danhowelltravel 

    When I click on the link it says "page not available"


    Please advise.

  • Profile Image
    DonaldHag
    Answered on July 25, 2018 at 12:58 PM

    Your account danhowelltravel was downgraded to Free and is now over the limit. This usually happens when you did not subscribe to your paid plan on time. Or your recurring billing per month did not occur.

    To fix this, please log in and resubscribe to the plan of your choice. I have reactivated your account so you can now upgrade to the paid plan you were on before.