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    My notification email isn't including the direct link to the uploaded document.

    Asked by rockroll on December 03, 2012 at 11:21 AM

    Hello,

    When my form is submitted, it doesn't show the link to the uploaded file in the email back to me. It's just a blank field. Thanks


    Rich

    Page URL:
    http://cint.lanl.gov/wontonAbstracts.shtml

    Screenshot
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    JotForm Support

    Answered by EduardoMendez on December 03, 2012 at 11:50 AM

    Hi there

    You need to add your image to your notifications.

    Click on the "E-mail alerts" icon and make the changes on the wizard.  Here is an image to help you change the current settings on your notification:

    In order to add the highlighted tag {IMG:uploadAbstract} simply click on the corresponding field from the options on the right.

    Give this a try and let su know if you need further assistance!

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    Answered by rockroll on December 04, 2012 at 10:04 AM

    Hi there,

     

    I added {IMG:uploadAbstract}  and it still doesn't include the link inside my email. 

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    JotForm Support

    Answered by EduardoMendez on December 04, 2012 at 11:35 AM

    Hi there,

    My apologies. can you please add {uploadAsbstract} tag as well and do a test?

    I have tested and it works well.

    Note:  You need to do this to all notifications.  If one odf them doesn't have it, it will not receive the link.

    Give it a try and let us know if that helps!

     

    PS. Word documents are now also being saved with the extension .docx

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    Answered by rockroll on December 04, 2012 at 02:04 PM

    Hi Eduardo,

    I added the the other tag and it still doesn't work on this end. When I get the email, I don't get the link to take me to that document. You said that I need to do this to all notifications and this is the only one I have besides the autoresponder.

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    Answered by pinoytech on December 04, 2012 at 02:14 PM

    Hi rockroll,

    Have you tried already re-creating new form notification for your form? If not, can you please give a try and delete your current form notification. However, if the said issue still persist, do let us know.

    Thank you!

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    Answered by rockroll on December 04, 2012 at 03:08 PM

    Hi there,

    OK, so I just re-created the form and it's working. However I did that yesterday and ot worked but as soon as I added some custom text it didn't work anymore. So now I will attempt to add the text 

    "An abstract has been submitted for the WONTON 2013 Conference. Below is the latest submission. You may view all submissions at http://www.jotform.com/submissions/23304185819152" to the top of the page.

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    Answered by pinoytech on December 04, 2012 at 03:22 PM

    Hi rockroll,

    We are looking forward hearing from you.

    Thank you!

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    Answered by rockroll on December 04, 2012 at 03:34 PM

    Hi there,

     

    OK so I create the form 3 more times and when I add the code to it, it immediately doesn't send the document link. 

     

    Could you please add this into the notification email:

     

    <p>An abstract has been submitted for the WONTON 2013 Conference. Below is the latest submission. You may view all submissions at <a target="_blank" href="http://www.jotform.com/submissions/23304185819152" >http://www.jotform.com/submissions/23304185819152</a></p>

     

    thanks, when I do it, it removes the link in the table as well as the variable type of abstract. Thankyou

     

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    Answered by pinoytech on December 04, 2012 at 03:53 PM

    Can you please check your form now? 

    Thank you!

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    Answered by rockroll on December 04, 2012 at 04:20 PM

    OK So I tested it and I still have blank fields for abstract title and type of abstract. it's very strange. I don't understand.

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    Answered by fxr on December 04, 2012 at 04:32 PM

    I wonder if there is some kind of issue with the embedded form.

    Can you try doing a test from this form URL?

    http://www.jotform.us/form/23304185819152

    Let us know how that goes.

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    Answered by rockroll on December 04, 2012 at 04:39 PM

    Now that worked and it proves that it's my embedded form. Sorry guys for the headaches and many thanks for your help.

    Rich