What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am hearing reports that people arn't able to submit on my page

    Asked by TexasAdvocacyProject on December 03, 2012 at 03:30 PM

    Several people who have tried to "adopt families" through are page are reporting that they arent able to. I tried to submit a trial page as well and mine didn't go through... it just froze.

    How can I fix this?

     

    Thank you!

     

    Page URL:
    http://jotform.us/form/23184569622156

  • Profile Image

    Answered by pinoytech on December 03, 2012 at 03:57 PM

    Hi there,

    This issue had something to do with your Payment Field. As I've cloned your form then remove payment "My Product" field, I was able to submit successfully. I would suggest you to remove product field if that is unwanted field.

    Here's a cloned form: http://www.jotformpro.com/form/23376531317957

    Thank you!

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    JotForm Support

    Answered by NeilVicente on December 03, 2012 at 04:10 PM

    @TexasAdvocacyProject

    Additionally, if your form requires payment from your users, you may need to complete the Stripe payment module's integration, as it is currently incomplete.

    To go about that, select the payment module while editing the form, then click the Wizard icon to finish the integration process.

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    Answered by TexasAdvocacyProject on December 03, 2012 at 04:40 PM

    Thank you very much! Back up and running!