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  • Profile Image

    Trying to avoid creating too many conditions

    Asked by b2bcontact on December 03, 2012 at 04:52 PM

    Hello, i have somewhat of a complex question about a program we're planning out

    We have a direct/physical mail going out to 800 contacts that will include a unique ticket number (ex: 123456789) on each. They will visit a link with a jotform that will include a field that asks them to input their unique ticket number.

    Based on the ticket number that they enter, we would like an notification email sent to 1 of 56 different sales reps.

    What would the ideal way to handle this be?  Are we looking at 800 different conditions? Or 56? Or is there a way to do it with less?

    Just trying to make this as painless as possible.

    Thanks!
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    Answered by fxr on December 03, 2012 at 05:02 PM

    I think the minimum number of conditions that you can get away with is 56.

    --

    This is how I would do it:

    1. When generating my unique ticket numbers, I would start with some alphabetical characters, perhaps the sales reps initials.

    e.g

    PM1234455

    AM1234567

    --

    2. Then when creating your conditional email, you can configure it, so that the field that accepts the ticket number will recognise if the string Starts With 'AM' or 'PM' etc etc

    As per this screenshot:

     

    Its still going to be a little tedious, but I think thats probably the most efficient way to do it.

    My instruction is a little brief but does that potential method make sense to you?