Downgraded to free plan, but I was charged today.

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    MHARTLAGE
    Asked on July 27, 2018 at 09:46 AM

    I cancelled the silver plan and downgraded to the free plan on Aug. 26th.  I was charged today. But when I went back in it still said silver plan.  What did I do wrong?

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    BDAVID
    Answered on July 27, 2018 at 11:08 AM

    We have refunded the last payment of the Silver plan. Your account is back to free plan. Open a new thread if you need anything else, we will be glad to assist you.