What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    my form not going to the emails listed

    Asked by PaulNelsonImages on December 03, 2012 at 10:00 PM

    Suddenly my form stopped coming through to my email.  I had a simillar problem before but it was resolved.  I went into email notifications  and there were 2 email notifications even though I never set those up.  I deleted both of them and started a fresh one but it doesn't work at all.  I tried it on both my sites but to no avail.

    http://www.jotform.com/?formID=10023301572

     

    http://www.paulandsylvia.com/contact

    http://paulnelsonimages.com.contact

    Page URL:
    http://paulnelsonimages.com/contact/

  • Profile Image
    JotForm Support

    Answered by jonathan on December 03, 2012 at 10:34 PM

    Hi,

    Please try checking your email spam/junk folder to see if the email messages are being filtered out.

    To prevent this filtering, change also the Sender E-mail account of your form notification to "noreply@jotform.com" 

     

    If the issue persist after doing this, inform us the Recipient E-mail address your form is using, and we will check that email for logs.

    Thanks.