my form not going to the emails listed

  • Profile Image
    PaulNelsonImages
    Asked on December 03, 2012 at 10:00 PM

    Suddenly my form stopped coming through to my email.  I had a simillar problem before but it was resolved.  I went into email notifications  and there were 2 email notifications even though I never set those up.  I deleted both of them and started a fresh one but it doesn't work at all.  I tried it on both my sites but to no avail.

    http://www.jotform.com/?formID=10023301572

     

    http://www.paulandsylvia.com/contact

    http://paulnelsonimages.com.contact

  • Profile Image
    jonathan
    Answered on December 03, 2012 at 10:34 PM

    Hi,

    Please try checking your email spam/junk folder to see if the email messages are being filtered out.

    To prevent this filtering, change also the Sender E-mail account of your form notification to "noreply@jotform.com" 

     

    If the issue persist after doing this, inform us the Recipient E-mail address your form is using, and we will check that email for logs.

    Thanks.