cant access my forms

  • russbanner
    Asked on July 30, 2018 at 6:39 AM

    Hi there


    I log on, try to select a form but can't seem to load the forms up. 

    THis has happened a couple of times on my account. I have tried to log out and go back in but the screen doesnt allow me to select anything.

  • Richie JotForm Support
    Replied on July 30, 2018 at 10:15 AM

    We are sorry for the inconvenience this may have caused.

    Have your tried using other web browser to open your myforms?

    Logged into your account to test a form and I was able to go to the form builder without any issues.

    cant access my forms Image 1 Screenshot 20

    May we know if this issues is happening to all of your forms?

    Kindly try clearing your browser's cache and let us know if the issue still remains.

    Thank you.

  • russbanner
    Replied on July 30, 2018 at 10:43 AM
    ok, thanks, i will check that. got access again
    Russ
    Russ Banner (Director)
    M: 07886434132
    T: 03300012492
    www.careerguidancecharts.com
    www.careercharts.co.uk
    ...
  • Richie JotForm Support
    Replied on July 30, 2018 at 12:09 PM

    Can you please confirm if the issue has been resolved?

    Thank you.

  • russbanner
    Replied on July 30, 2018 at 12:43 PM
    yes i can access.
    thanks
    Russ Banner (Director)
    M: 07886434132
    T: 03300012492
    www.careerguidancecharts.com
    www.careercharts.co.uk
    ...