What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is Sophos security blocking forms as "High Risk" sites?

    Asked by emlibrarian on December 04, 2012 at 11:47 AM

    We use several Jot Forms at our library and all are being blocked by Sophos security. Our IT department told us that this is due to phishing risks associated with the forms. Any input would be helpful.

    Page URL:
    http://nscc.libguides.com/ill

    Screenshot
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    JotForm Support

    Answered by idarktech on December 04, 2012 at 01:06 PM

    Hi,

    Thank you so much for reporting. 

    Your IT department is actually correct, some anti-viruses detects our forms as a threat or they considered it as malicious because some user's reported our domain as a product of phishing forms which affects our users widely. This is actually a mistake that needs to be corrected, we will contact Sopho Security regarding this to have our domain white listed. And as a user, we would appreciate if you can address this issue to Sophos Department as well.

    Thank you so much for your cooperation.

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    Answered by fxr on December 05, 2012 at 09:50 AM

    Sophos have got back to us on this and realized the miscatergorization and have corrected it.

    Can you please confirm that you are now able to access your forms as normal now?

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    Answered by guest_23394237854057 on December 05, 2012 at 10:10 AM

    Yes, it's working now. Thanks so much!

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    Answered by pinoytech on December 05, 2012 at 10:21 AM

    You are quite welcome and have a great day!