Conditions are not working

  • tecnodar
    Asked on July 30, 2018 at 11:59 AM

    Hello, I have a form to be able to estimate a cost of a service, and there a several IF conditionals based on the answers. All the first ones are working, related to the first issue bateria, but the others do not get the correct value. 

    The form is not live yet, but we add the jotform URL

    https://form.jotformz.com/81414567292662

    Jotform Thread 1539093 Screenshot
    Page URL: https://form.jotformz.com/81414567292662
  • BJoanna
    Replied on July 30, 2018 at 1:25 PM

    It seems that you modified your form field "CUAL ES EL DAÑO QUE TIENES" and that the conditional IF rules for that field were not updated. The value is not selected in any condition.

    1532971392value Screenshot 10 

    Please update all of your conditions and select the value for the field "CUAL ES EL DAÑO QUE TIENES". 

  • tecnodar
    Replied on July 30, 2018 at 6:57 PM

    Thanks a lot for your response, yes I also thought that was the issue and update a couple but it keeps giving the same result just look this option, and the first one works and the other's don't. 

    Appreciate a lot your help!! 


    1532991392Screen Shot 2018 07 30 at 6 Screenshot 10

  • John_Benson
    Replied on July 30, 2018 at 9:29 PM

    Please give me more time to check your conditions and issue. I will contact you again on this thread once I have updates.

    Thank you.

  • John_Benson
    Replied on July 31, 2018 at 12:53 AM

    Upon checking your conditions, I noticed that they're not properly configured. Please complete the conditions settings and let us know if the issue still persists. 

    Here's a screencast of some incomplete conditions:

    153301276853212412zz Screenshot 10