Submitted Images SLOW/Not Downloading From JotForm server

  • Profile Image
    OnTheWater
    Asked on July 31, 2018 at 12:24 PM

    We're having problems viewing and downloading images uploaded with form submissions.


    We're using the Image Uploader widget and when we go to view our submissions to vet and save them locally, the images are very slow to download and the process never completes so a majority of them remain unrendered.


    This isn't an issue local to my workplace. I have tested on multiple networks, on multiple machines and multiple browsers. All behave the same way.


    Is there some kind of a service interruption on your end with the image servers or something? 

  • Profile Image
    Nik_C
    Answered on July 31, 2018 at 02:03 PM

    I checked your submissions page and it, indeed, took a bit time to load, but there are many images there and some of them are not that small:

    1533059537screencast.gif

    You can see sizes at the bottom left of the image above.

    But even though, all images loaded. 

    I reloaded the submissions page several times.

    So if the images are loading, but slow, then that's the case.

    Let us know if you're still able to replicate this issue.

    Thank you!