Account Suspended

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    R Penney 
    Asked on August 01, 2018 at 06:02 AM

    It appears my account has been suspended but i do not know why?

    could you help me resolve the matter.


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    Answered on August 01, 2018 at 09:47 AM

    Hi Roy, your account was suspended since one of your forms was violating our Terms of Use, you can see a fragment of the form that infringed our ToS in the image below:


     as our Terms of Use states:

    "You agree that JotForm, Inc. may terminate your Jotform Service immediately if a form's purpose is found to be deceptively obtaining, for example: sensitive credit card information, (...). All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

    You may not use the Jotform Service to collect certain types of sensitive information, including but not limited to, credit card information and any type of login credentials ..."

    Since this form was already in your Trash Folder, we proceeded to purge this form and reactivate your account. You should be able to access your account from now on, if you still are unable to login into your account, do contact us so we can assist you further.