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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problem with 4 forms not working

    Asked by aricurn on December 05, 2012 at 07:19 AM

    I have changed hosting company and 4 forms attached to the website ashvet.co.uk are not getting to the inbox when tested.


    Could it be resolution times and can you see any problems your end as to why the forms are not working?


    Thank you


    A. Curnick

    Page URL:

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    JotForm Support

    Answered by jonathan on December 05, 2012 at 08:02 AM

    Hi A. Curnick

    Can you please check them again -- if all are now receiving the email messages.

    I checked the form and found that the recipient email ###@###.co.uk was in the bounce list. I have removed it from the list, and this should not allow the emails thru.

    Please inform us if the issue persist.


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    Answered by aricurn on December 06, 2012 at 09:02 AM

    Many thanks - that seems to have sorted it!