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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email Notifications ...

    Asked by pyrapro on December 05, 2012 at 07:52 AM

    For some reason, my emil notifications stopped coming to me on December 1?? Please asvise how to fix this!! 

     

    http://form.jotform.com/form/20245948210

    http://form.jotform.com/form/20431420924

    http://form.jotform.com/form/20433032977

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    JotForm Support

    Answered by jonathan on December 05, 2012 at 08:28 AM

    Hi,

    The email account ###@##motions.com was previously in bounce lists.

    Result: ###@###motions.com is IN the bounce list

    Reason(s) : 5.3.0 - Other mail system problem 554-'Message not allowed - [PH01] Email n= ot accepted for policy reasons. Please visit http://postmaster.yahoo.com/e= rrors/postmaster-27.html [120]'

    I had it remove since then.

     

    Result: ###@p###motions.com is NOT in the bounce list anymore ;)

     

    Notification emails should be coming thru now.

    Please check again. Inform us if the issue still persist.

    Thanks.

     

     

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    Answered by pyrapro on December 05, 2012 at 08:34 AM
    All is right with the world again!! I have my jot form back!! Thank you!!
    Thank You,
    Scott Harris

    PYRA Promotions, Inc. | 3121 Fairlane Farms Road, Suite 3 | Wellington, FL 33414
    561.330.2490 (Phone) | 877.PYRA.123 (Toll Free) | 561.330.2839 (Fax)
    sharris@pyrapromotions.com | www.pyrapromotions.com

    Become a fan of PYRA Promotions on FaceBook for the latest closeouts and specials
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    JotForm Support

    Answered by jonathan on December 05, 2012 at 08:37 AM

    You're quite welcome. =) 

    Cheers!

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    Answered by pyrapro on December 06, 2012 at 11:57 AM
    Sorry to bother you with this
    It's now not working again!!
    Thank You,
    Scott Harris

    PYRA Promotions, Inc. | 3121 Fairlane Farms Road, Suite 3 | Wellington, FL 33414
    561.330.2490 (Phone) | 877.PYRA.123 (Toll Free) | 561.330.2839 (Fax)
    sharris@pyrapromotions.com | www.pyrapromotions.com

    Become a fan of PYRA Promotions on FaceBook for the latest closeouts and specials
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    JotForm Support

    Answered by liyam on December 06, 2012 at 01:16 PM

    Thank you for reporting this to us, Scott.

    I checked the email address and it got added again to our bounce list due to your email blocking messages from us with the same error as before.  I have already removed the email from the list. 

    May I suggest to add noreply@jotform.com to your address book and let us observe if this will stop blocking off emails from JotForm.

    Thanks.

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    JotForm Support

    Answered by Deygus on December 06, 2012 at 01:19 PM

    In addition to what my colleague has stated it's okay, it is no trouble at all and we do deeply apologize for this issue happening again. 

    I've just checked your email against our bouncelist to be sure and you are not in it -

    Result: sharris@pyrapromotions.com is NOT in the bounce list

     

    Since you have a customized email domain you may also want to consider Whitelisting JotForm's IP's with your Email Service Provider if the issue continues.