What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am not getting emails

    Asked by fidosrescue on December 05, 2012 at 11:18 AM

    I am no longer getting any of my email notifications when I have a new submission. Help?

  • Profile Image
    JotForm Support

    Answered by Welvin on December 05, 2012 at 11:44 AM

    Hi,

    The email address that is set as recipient to your form as listed in our bounce list.

    Result: 

    fidosrescue@yahoo.com is IN the bounce list  

    Reason(s) : 5.3.0 - Other mail system problem 554-'Message not allowed - [PH01] Email not accepted for policy reasons.  Please visit http://postmaster.yahoo.com/errors/postmaster-27.html [120]'

    To prevent this from happening again, please use noreply@jotform.com as your form notifications "Sender Email", set it up like this;

     

    Please try this solution and get back to us for results.

    Thanks

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    JotForm Support

    Answered by Welvin on December 05, 2012 at 11:45 AM

    Also, just my experience in using Yahoo Mail. They sometimes having a delay on delivering emails. It takes you a bunch of minutes to wait. With this regards, I suggest you to use different email address.

    Just a suggestion.

    Thanks