- casamscAsked on December 05, 2012 at 03:32 PM
I have three forms on Jotform. One of them I created earlier and is working fine. Email alerts and auto-responses are being sent. For two out of three of the forms that I recently created, the forms are not sending the email-alerts or autoresponses, even though I have set them up exactly as I should. I even put Jotform's IP addresses on my email provider's white list. I do not know what else to do.
- jeanettebmzAnswered on December 05, 2012 at 04:33 PM
Can you please provide us with each FormID so we can check further?
- casamscAnswered on December 06, 2012 at 09:55 AM
Hi, I am not sure where to locate the form ID...
- casamscAnswered on December 06, 2012 at 09:58 AM
The form titles are "Tribute Cards" and "Contact Us". "Contact Us" has conditions for sending emails.
- JotForm SupportWelvinAnswered on December 06, 2012 at 12:02 PM
Your email address is IN our bounce list and I have already remove it.
firstname.lastname@example.org is IN the bounce list
Reason(s) : 5.3.0 - Other mail system problem 550-'REJECTED - URIBL - Message links to =Blacklisted Site [jotform.us]\nhostkarma.junkemailfilter.com/127.0.2.3, 127=.0.0.2 - X=3Dpascal\nH=3Db232-158.smtp-out.amazonses.com [220.127.116.11]\=nHELO=3D[b232-158.smtp-out.amazonses.com]\nF=3D[email@example.com]\nT=3D[firstname.lastname@example.org] =S=3D[Tribute Cards Request]'
I suggest you to contact your service provider and ask them to whitelist jotmails IP addresses, guide here: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
- casamscAnswered on December 06, 2012 at 01:48 PM
I have already had my service provider whitelist jotmail's IP addresses.
Can you please remove the following email addresses from the bounce list? : email@example.com, firstname.lastname@example.org, and email@example.com ?
Thank you for your help.
- jeanettebmzAnswered on December 06, 2012 at 02:20 PM
Emaill addresses have been whitelisted
- casamscAnswered on December 07, 2012 at 11:51 AM
firstname.lastname@example.org is still not receiving the emails. Could you please check that this email has been whitelisted? Thank you.
- casamscAnswered on December 07, 2012 at 11:58 AM
The other two emails, however, have been receiving notifications.
- jeanettebmzAnswered on December 07, 2012 at 12:27 PM
I have checked and yes, the email was in bounce list , but I just whitelisted it, read below the reasons:
email@example.com is IN the bounce list
Reason(s) : 5.3.0 - Other mail system problem 550-'REJECTED - URIBL - Message links to = Blacklisted Site [jotform.us]\nhostkarma.junkemailfilter.com/127.0.0.2, 127= .0.2.3 - X=3Dpascal\nH=3Db232-158.smtp-out.amazonses.com [18.104.22.168]\= nHELO=3D[b232-158.smtp-out.amazonses.com]\nF=3D[0000013b6c0f37d4-b2b390b5-f= firstname.lastname@example.org]\nT=3D[email@example.com= ] S=3D[Tribute Cards Request]'
- casamscAnswered on December 07, 2012 at 02:18 PM
Great! It's working seamlessly. Thank you very much for your help!