Why am I not receiving my email alerts?

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    casamsc
    Asked on December 05, 2012 at 03:32 PM

    I have three forms on Jotform. One of them I created earlier and is working fine. Email alerts and auto-responses are being sent. For two out of three of the forms that I recently created, the forms are not sending the email-alerts or autoresponses, even though I have set them up exactly as I should. I even put Jotform's IP addresses on my email provider's white list. I do not know what else to do. 

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    jeanettebmz
    Answered on December 05, 2012 at 04:33 PM

    Can you please provide us with each FormID so we can check further?

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    casamsc
    Answered on December 06, 2012 at 09:55 AM

    Hi, I am not sure where to locate the form ID...

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    casamsc
    Answered on December 06, 2012 at 09:58 AM

    The form titles are "Tribute Cards" and "Contact Us". "Contact Us" has conditions for sending emails.

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    Welvin
    Answered on December 06, 2012 at 12:02 PM

    Hi,

    Your email address is IN our bounce list and I have already remove it.

     

    Result: 

    psingh@casamsc.org is IN the bounce list  

    Reason(s) : 5.3.0 - Other mail system problem 550-'REJECTED - URIBL - Message links to =Blacklisted Site [jotform.us]\nhostkarma.junkemailfilter.com/127.0.2.3, 127=.0.0.2 - X=3Dpascal\nH=3Db232-158.smtp-out.amazonses.com [199.127.232.158]\=nHELO=3D[b232-158.smtp-out.amazonses.com]\nF=3D[0000013b6cb902e3-f95b02c1-4=e8b-4743-ba61-7a85778140b8-000000@amazonses.com]\nT=3D[psingh@casamsc.org] =S=3D[Tribute Cards Request]'

    I suggest you to contact your service provider and ask them to whitelist jotmails IP addresses, guide here: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Thanks

     

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    casamsc
    Answered on December 06, 2012 at 01:48 PM

    I have already had my service provider whitelist jotmail's IP addresses.

    Can you please remove the following email addresses from the bounce list? : mskar@casamsc.org, pnolan@casamsc.org, and lfirkser@casamsc.org ?

     

    Thank you for your help.

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    jeanettebmz
    Answered on December 06, 2012 at 02:20 PM

    Emaill addresses have been whitelisted

    Cheers!

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    casamsc
    Answered on December 07, 2012 at 11:51 AM

    lfirkser@casamsc.org is still not receiving the emails. Could you please check that this email has been whitelisted? Thank you.

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    casamsc
    Answered on December 07, 2012 at 11:58 AM

    The other two emails, however, have been receiving notifications.

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    jeanettebmz
    Answered on December 07, 2012 at 12:27 PM

    I have checked and yes, the email was in bounce list , but I just whitelisted it, read below the reasons:

    lfirkser@casamsc.org is IN the bounce list

    Reason(s) : 5.3.0 - Other mail system problem 550-'REJECTED - URIBL - Message links to = Blacklisted Site [jotform.us]\nhostkarma.junkemailfilter.com/127.0.0.2, 127= .0.2.3 - X=3Dpascal\nH=3Db232-158.smtp-out.amazonses.com [199.127.232.158]\= nHELO=3D[b232-158.smtp-out.amazonses.com]\nF=3D[0000013b6c0f37d4-b2b390b5-f= 1a5-46e1-9d66-4d015a1780fc-000000@amazonses.com]\nT=3D[lfirkser@casamsc.org= ] S=3D[Tribute Cards Request]'

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    casamsc
    Answered on December 07, 2012 at 02:18 PM

    Great! It's working seamlessly. Thank you very much for your help!