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    Form not working (email notification delivery issue)

    Asked by ievapaul on December 05, 2012 at 03:50 PM

    I have a very simple form on my site - name, Email, Pgone, Question. When I submitt a test it shows Thank you message like everything worked but I never get the email. Please help.

    Page URL:

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    JotForm Support

    Answered by Mike_T on December 05, 2012 at 04:23 PM

    Thank you for contacting us.

    As far as I can see, the email notification related to your test submission was sent. Here is a mail log:

    /var/log/jotform/amazonSES.log:[05/Dec/2012:16:15:15 -0500] 21796963292972 AmazonSES Sent email to i***@s*****.com - MessageID:0000013b6cec2937-fac2281f-50db-4689-962b-de1622e92cee-000000 - RequestId:dc847e82-3f20-11e2-a967-6f8b4c7cf106

    First of all, please check your spam folder. If the message is not there, please contact your mail service provider to track the mentioned above message.

    Let us know if you need any further assistance. We will be happy to help.

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    Answered by ievapaul on December 05, 2012 at 04:26 PM

    Thank you - I tried different email address for notifications and it worked perfect. So I will check with my other email provider to see what the issue is. Thanks again for such a quick responce :)

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    JotForm Support

    Answered by Mike_T on December 05, 2012 at 04:27 PM

    You are quite welcome :) Please feel free to contact us anytime.