What are the free account limits?

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    melissamorrissey
    Asked on August 03, 2018 at 01:56 PM

    Am I still able to use my free account? Or do I have to upgrade. Tried to send a form today and it didn't work. 

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    DonaldHag
    Answered on August 03, 2018 at 03:07 PM

    On checking your account usage page here: https://www.jotform.com/myaccount/usage your account is over-limit on the number of forms. You have 18 forms yet the limit for the free account is 5 forms. 

    This happens when you were on a subscription account that allowed the creation of more forms or your account is a sub-account of another subscribed account.

    To fix this, either reduce your forms to 5 forms or subscribe for the paid plan here: https://www.jotform.com/pricing

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    For further assistance, do let us know.