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melissamorrisseyAsked on August 3, 2018 at 1:56 PM
Am I still able to use my free account? Or do I have to upgrade. Tried to send a form today and it didn't work.
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DonaldHagReplied on August 3, 2018 at 3:07 PM
On checking your account usage page here: https://www.jotform.com/myaccount/usage your account is over-limit on the number of forms. You have 18 forms yet the limit for the free account is 5 forms.
This happens when you were on a subscription account that allowed the creation of more forms or your account is a sub-account of another subscribed account.
To fix this, either reduce your forms to 5 forms or subscribe for the paid plan here: https://www.jotform.com/pricing
For further assistance, do let us know.