What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Authorize.net is saying Phone is Invalid - but there's no phone option for Authorize? How do we fix this?

    Asked by fetchgraphics on December 05, 2012 at 05:49 PM

    Customers enter all of their info for the CC payment, and upon hitting submit, they are told the "Phone is Invalid" and can't submit their order?

    Page URL:

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    JotForm Support

    Answered by idarktech on December 05, 2012 at 06:01 PM


    Please try the followng fix.

    1. Login to the Merchant Interface ( https://secure.authorize.net ),

    2. Click on Settings and Profile -> Payment Form -> Form Fields,

    3. Uncheck the Required box for all Phone and Email fields.

    This might solved it.

    Let us know if the problem still persist so we can assist you further. Thanks!

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    Answered by fetchgraphics on December 05, 2012 at 06:09 PM

    Perfect, thank you!