is saying Phone is Invalid - but there's no phone option for Authorize? How do we fix this?

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    Asked on December 05, 2012 at 05:49 PM

    Customers enter all of their info for the CC payment, and upon hitting submit, they are told the "Phone is Invalid" and can't submit their order?

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    Answered on December 05, 2012 at 06:01 PM


    Please try the followng fix.

    1. Login to the Merchant Interface ( ),

    2. Click on Settings and Profile -> Payment Form -> Form Fields,

    3. Uncheck the Required box for all Phone and Email fields.

    This might solved it.

    Let us know if the problem still persist so we can assist you further. Thanks!

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    Answered on December 05, 2012 at 06:09 PM

    Perfect, thank you!