What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by petermonaco on March 01, 2011 at 04:42 PM

     i just spent 5 hours creating forms and now I'm told my account doesn't exist!!!?!?!?!?


    My email is peter@testimonialshield.com

    your welcome email says my usernaeme is peetermonaco

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    JotForm Support

    Answered by mliz on March 02, 2011 at 07:57 AM

    The account under the username petermonaco associated with the email
    address peter@testimonialshield.com is active.

    I was able to login and view the forms created perhaps the problem was caused by
    the temporary database problem reported earlier.

    Here is the full entry posted in the Blog at http://www.jotform.com/blog/:

    Our database server started having problems today. So, we switched to the backup server. Unfortunately, the backup server is few hours behind. So, you might miss some data in your account. This is a temporary problem. Unless something else goes wrong, all of the data on your account will be restored by tomorrow.

    Thank you all for your patience.

    UPDATE:  All missing data should be restored now.

    We are still slower than usual since we have not completed the transition to the new database server. I'll post more updates when they are complete.