Alternative if Field is Empty

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    Asked on August 06, 2018 at 02:49 AM

    Hi Team,

    I am completing a feedback form and I am giving people the option to leave feedback anonymously.

    On the auto-respond email I would like to mention the customer's name (ie {name} ) but if the customer wants to be anonymous this field will be blank.

    If the field is blank I would like the email to say Hi Anonymous instead of Hi Fred. 

    Is there a code to say if blank use this text?


    Robbie McEwin

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    Answered on August 06, 2018 at 09:32 AM

    You should create two autoresponders for each condition:

    1533562250Screen Shot 2018-08-06 at 16.2

    Then you can follow these steps in order to send email based on condition: