What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I can't log in

    Asked by Shellene Iverson on March 01, 2011 at 04:43 PM

    I set up an account today and created a form.  For some reason I cannot log in AND my username and/or e-mail address is not recognized when I asked for a password reset.  My username is capriiverson and my e-mail address is capri-iverson-reporting@q.com.

    Thank you for your prompt attention.

    Best regards,

    Shellene Iverson

  • Profile Image

    Answered by DanielGriffin on March 02, 2011 at 08:03 AM

    Hi Shellene

    Our database server was experiencing some issues so have we switched to the backup server. Unfortunately, the backup server is few hours behind.

    Please see the blog for a full description of the problem: http://monk.interlogy.com/blog/

    This is a temporary problem, so your account should be available very soon, if not already.  Apologies for the interuption.  Please try to login again.

    Thank you,