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efremfilhoAsked on August 6, 2018 at 3:23 PM
First, I tried to apply for the educational discount - you just responded with a generic answer, even though I have all the requirements. Because you didn't answer, I lost a promotion last weekend. Now I tried to pay the full price to test and I can't login anymore!
Gives this error: "Login failed - Error on query: <br>Error returned:Duplicate entry 'efremfilho' for key 'username'".
That's the worst onboarding of my life!
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Kevin Support Team LeadReplied on August 6, 2018 at 3:35 PM
I have checked your account and it seems like you were already able to log in and upgrade. Now, regarding the educational discount, I can see the domains, http://uniniltonlins.edu.br/ and http://niltonlins.br/ are not available. Note that without having a website to check we cannot verify the educational status.
You may submit your application again on this link: https://www.jotform.com/education/pricing/
If you're experiencing issues submitting it again, please provide us more details about it.
Thanks.
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efremfilhoReplied on August 7, 2018 at 10:03 AM
Thanks for the answer. I asked the IT support and here is the explanation. The URL http://uniniltonlins.edu.br/ is just for email - because of Google Education account they had to do this (Don't ask me why...). I have an email with @niltonlins.br if you guys prefer that.
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Kevin Support Team LeadReplied on August 7, 2018 at 11:06 AM
It's Ok to use the domain http://universidadeniltonlins.com.br/, I have checked and it works now. I would recommend you to submit the application again with the link I previously shared.
Thanks.