Why am I asked for a private key to view the submissions?

  • johannawise
    Asked on August 6, 2018 at 9:16 PM

    I'm being asked for my Private Key Wizard in order to view my form submissions. What is that?


  • Kiran Support Team Lead
    Replied on August 7, 2018 at 1:08 AM

    I see that you have enabled the form encryption for your form and so it is asking to upload the private key.

    153361824307082018 100829 Screenshot 10

    When the form is enabled with encryption, you'ld be prompted with a wizard to create and download the private key which is now required to view the submissions. Please check the downloads folder if you have the key. Please refer to the guide below for more information on form encryption.

    https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them

    Hope this information helps! Please get back to us if you need any further assistance. We will be happy to help. 


  • johannawise
    Replied on August 7, 2018 at 2:00 PM

    Can you tell me the date I created this form? I cannot find the download of the private key; perhaps the date will help. Or is there another way to do this? I use a Mac. 

  • David JotForm Support
    Replied on August 7, 2018 at 2:18 PM

    The filename for the key by default is jotform.key

    Why am I asked for a private key to view the submissions? Image 1 Screenshot 20

    It should be possible to search for the file by name:

    https://www.macworld.co.uk/how-to/mac/how-find-lost-mac-os-x-files-3613260/