Why the Autoresponder Email was not set to the users when they submitted a form?

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    pattpac
    Asked on August 07, 2018 at 01:14 PM
    2 people have signed up under my affiliate form and neither got autoresponder email. Do I have to put in my email under Email Sender? Why won't they get autoresponder email.
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    BJoanna
    Answered on August 07, 2018 at 01:45 PM

    Your users did not receive an Autoresponder Email because your form is encrypted. This feature will not work with encrypted forms.

    Some of the features that are not available for Encrypted Forms are:

    1. PDF Downloads.

    2. Reports (this includes downloading Excel and CSV files from within the Submissions Page).

    3. Emails: Email Notifications and Autoresponder (usually emailed to the form submitters).

    All server side gathered and processed data, can not be retrieved in encrypted forms because your private key is never sent to our servers.

    More about encrypted forms, you can find inside of this guide:

    Encrypted Forms and How to Use Them