conditional calculation is not working

  • melindastomel
    Asked on August 7, 2018 at 4:34 PM

    I am trying to create conditional formatting relating to an age. If over this age, calculate x into drop down menu1, If over a different age, calculate y into dropdown menu2. I have a birthday input field and I have the calculations set to work, but when you are inputing the birthday it resets the dropdown menus to blanks. IF the date calculated the age to over one of my 2 limits then it behaves properly, but if not, it resets the menus to blank and you have to re-enter the information. Is there something I can add where if age is under x or y then do nothing or have the dropdown menus default to the last choice instead of blank?   

  • Richie JotForm Support
    Replied on August 7, 2018 at 5:42 PM

    I have checked your form and replicated the issue.

    It seems that the form calculation is not getting the string function.

    Kindly input again the values in string.

    conditional calculation is not working Image 1 Screenshot 30

    Here is a sample screen cast:

    conditional calculation is not working Image 2 Screenshot 41

    Please give it a try and let us know how it goes.

    Thank you.