PayPal Form: ruturn to merchant button is not redirecting back to Jotform

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    WUTI
    Asked on August 08, 2018 at 04:31 AM

    Hello, I have Paypal set up with form and the Ruturn to Merchant button is not redirecting back to Jotform or anywhere upping completion of payment.

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    BDAVID
    Answered on August 08, 2018 at 07:43 AM

    Please contact PayPal to check the Auto Return function, probably it is not enabled in your PayPal account settings:

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    WUTI
    Answered on August 08, 2018 at 10:43 AM
    Why would it have worked a couple of weeks ago when I first created the form then? I haven’t touched PayPal any of the times.
    Thanks!
    Nicole Collins
    ...
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    WUTI
    Answered on August 08, 2018 at 11:43 AM
    FYI, like I said before, the redirect worked before and now it’s not. Never touched PayPal.
    I just tested, turned PayPal feature on which changed the PayPal verbiage to say “you will be redirected automatically and if not click here”, instead of the button which I had before that said, click here to be redirected to your Merchant site. Anyways, I was not redirected and nothing happened when I clicked link....
    Thanks!
    Nicole Collins
    ...
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    BJoanna
    Answered on August 08, 2018 at 11:56 AM

    If you set Auto Return function by following steps form this guide, and if it is not working I would suggest you to contact PayPal support as it seems that the issue is on their end.