Import App: Does not show example for Excel option and instructions are for CSV only.

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    Asked on August 08, 2018 at 10:21 AM

    Hi there,

    We use the tool to import new people. We use the XLS format for this. The old set-up worked perfectly for that. Now however, the template suddenly is CSV format. Can we in any way change that back?

    I hope to hear soon.

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    Answered on August 08, 2018 at 11:21 AM

    The tool should allow to import submissions from an Excel file, although I have noticed the Excel instructions in the Excel section are  referring to a CSV file. 

    I would recommend you to try importing your submissions using your ".xls" file, I will also report this to our second level so the Excel sample and instructions can be displayed properly. 


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    Answered on August 11, 2018 at 09:18 AM

    We are sorry about that.

    This is now fixed.

    Kind regards,