What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    After completing the form, send information about your server is not running, you know why?

    Asked by guest_23408065085048 on December 06, 2012 at 09:23 PM

    Hello,

    After completing the form, send the information on your server is not possible, it does not respond.

    I have this message:

    The timeout is exceeded
    The server at submit.jotformeu.com takes too long to respond.


    Can you please help me, I really need your service?

    Page URL:
    http://form.jotformeu.com/form/23405759511352

    Screenshot
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    Answered by guest_23408065085048 on December 06, 2012 at 09:58 PM

    You can help me please ?

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    Answered by jeanettebmz on December 06, 2012 at 10:06 PM

    Can you please change it to  http://www.jotform.com/form/23405759511352 and let me know if the issue still persist?

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    Answered by guest_23408065085048 on December 06, 2012 at 10:13 PM

    Hello,

    I have this message:

     

    Invalid Form URL
    This form is not available for this domain.
    http://www.jotformeu.com/form/23405759511352
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    Answered by guest_23408065085048 on December 06, 2012 at 10:17 PM

    I just tested from another internet connection and it works, you know or can come the problem?

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    JotForm Support

    Answered by jonathan on December 06, 2012 at 11:01 PM

    I am sorry, the correct URL should be http://www.jotformeu.com/form/23405759511352 -- must be a typo on my colleagues linked suggestion. 

    You only need to change the subdomain you are pointing it too -- that is 'form' to 'www'.

    You get this prompt message  (not an error message)

    Invalid Form URL

    This form is not available for this domain.

    http://www.jotformeu.com/form/23405759511352

    because the domain was not the one where your form and account is -- jotformeu.com

    All should be normalize by now.

    As for the explanation, the timeout message you encountered initially is most probably caused by network delays due to network traffic.

    Do inform us if such issue persist more than normal. (happens all the time)

    Thanks.

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    Answered by guest_23408065085048 on December 06, 2012 at 11:24 PM

    Yes that's what I thought your colleague gave me a bad link, but it does not matter.
    Now what worries me is that in my house I have access to 3 different internet connections and form with function 2 of the 3 and the connection with which it does not work and the internet provider accces the most important in my country and I'm afraid of losing enrollment because of it and what I do not understand is that it worked very well on this connection there 1 month before.
    I disabled my firewall, and I rebooted my modem, I tried from another pc and still the same problem:
     

    The timeout is exceeded
    The server takes too long at submit.jotformeu.com to respond.

    The server at submit.jotformeu.com takes too long to respond.


    I put a screeshot my internet connection, I do not think it comes from the lack of speed, lol.

    If you have an idea or it may come, you will help me a lot?


     

      

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    JotForm Support

    Answered by idarktech on December 07, 2012 at 01:04 AM

    Hi,

    Could it be a problem with your most used ISP? Your form runs smoothly on our side and I was even redirected to your thank you page without any problem.

    I'd suggest to contact your ISP regarding this isssue as I am sure it has something to do on their end. You can send your form to them to test or ask them if they are blocking connections coming from submit.jotformeu.com domain.

    We'll be looking forward to your updates. Thanks!

    P.S. Excellent speed! :)

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    Answered by guest_23413556755053 on December 07, 2012 at 07:40 AM

    Ok thanks, I see them and I will come to you to tell you.

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    Answered by guest_23413556755053 on December 07, 2012 at 07:54 AM

    I just tested now, I do not understand all goes well, lol.

    Thank you anyway for your answers fast, so I more than 100 registrations per month, I will not hesitate to take the offer prenium.