What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Upgraded to premium yesterday, account wrong....HELP

    Asked by casippAdmin on March 01, 2011 at 05:50 PM

    We paid and upgraded our account yesterday and now the password is defaulted to the old password

    and we no longer  have a premium account. Submission are being made and we cannot not retrieve the 

    important information.


    Please help!!!


    Stephanie O'Hearn


    Page URL:

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    JotForm Support

    Answered by liyam on March 02, 2011 at 08:16 PM

    Can we know the other username that you have that you needed to have in premium?