Feature Request: Clicking outside the iframe or other embed boundary of a form should NOT trigger validation errors

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    Asked on December 06, 2012 at 11:40 PM

    Hello Support,

    There is something of an annoyance when clicking outside the form boundary (by form boundary I mean the outermost div, iframe, etc., of the form) of certain embed types: validation errors are triggered.

    We have other information on our Contact page, other areas the user can click (the map, logo, navigation block, etc.).  If the user clicks outside the form boundary, validation errors display and stick.

    This is disconcerting to the user as he considers other information on the page.  Also, it might cause confusion when the user clicks another of the navigation links and, upon leaving the page, sees a glimpse of red (the errors) as he leaves the page.  May compel him to return to the Contact page to see what was wrong, perhaps not knowing better.

    I would say that clicking outside the form boundary should not trigger validation errors, and should clear all existing validation errors.  Clearly the user's intentions are not to submit.

    Thank you.

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    Answered on December 07, 2012 at 01:36 AM


    I have tried what you did but I can't seem to reproduce the problem. Was it because you haven't entered any data on certain fields after clicking on it? Our field warning message only tiggers when you click submit button without entering any data on required fields or when you click the required fields without any inputs. Was this your request all about?


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    Answered on December 07, 2012 at 02:33 AM

    Hi idarktech,

    Yes, that's what my request was about.  The behavior is correct so long as the user is within the form: Submitting with missing required fields reveals validation errors, AND exiting a required field during data entry without entering anything also reveals a validation error.

    My post is about what happens after the user leaves the form (e.g. he clicks outside the form's embed boundary at some other location on the page--company logo, map, nav link, etc.).  The validation errors should hide at this point.  There's no need to continually display validation errors if the user is busy exploring other elements on the page.

    If the user returns to the form, and then decides to Submit, you have an opportunity to reveal the validation errors once again.  Nothing lost.

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    Answered on December 07, 2012 at 02:49 AM

    Got it and I can see your point.

    I have submitted this to the dev team as a feature request.

    Thanks for your interest.

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    Answered on December 07, 2012 at 03:02 AM

    Hi fxr,

    Excellent!  Thank you!