What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Notification Concerns

    Asked by guest_23411630007034 on December 07, 2012 at 01:58 AM

    There have been 2 incidents which I have encountered with JotForm that I am greatly concerned with:

    01. I did not any receive any email notification. However, I was able to retrieve the submission when I logged in to JotForm

    02. I received an email notification. However, the submission was nowhere to be found when I logged in to JotForm

    Apart from the above incidents, the whole notification process seems to be working fine (I received the notification email and I was able to download the corresponding submission)...As Far As I Know.

    There are doubts in my mind as to whether JotForm is forwarding all the leads who have submitted a request. Would request feedbacks before I consider any alternatives to JotForm.

    Thanks.

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    Answered by fxr on December 07, 2012 at 02:42 AM

    Can you please link us to the form you have had these issues with and we will look into this?

    We have over a million users, and although some users do occasionally suffer from email notification issues where we as a dependent on the remote email host as much as our own systems; we do get the vast majority if not all of these types of problems satisfactorily resolved.