What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    email from

    Asked by ticmic on December 07, 2012 at 03:19 AM

    When an email is sent to the person that has submitted it its says from JOTFORM, I need it to say my name, how can I do this

     

    Thanks

  • Profile Image
    JotForm Support

    Answered by NeilVicente on December 07, 2012 at 04:04 AM

    Are you referring to an autoresponder email (message sent to person who filled out the form)? I tried looking for an autoresponder on all your forms but I wasn't able to find any.

    If you intend to create one, here's a guide for that:

    https://www.jotform.com/help/26-Creating-a-Form-Autoresponder

    You can change the name that appears on the header of the email message sent to visitors by configuring your autoresponder. Go to Setup & Embed > Email Alerts > Autoresponder > Reply-To & Recipient Settings.

    https://cms.jotform.com/uploads/image_upload/image_upload/global/2853_autoresponderReplyToAndRecipientSettings.png

     

    For a higher email delivery rate, we suggest keeping the Sender E-mail to noreply@jotform.com. There's no stopping you from using your own email as the "From" email, however, we cannot guarantee that the autoresponder won't be marked as "Spam" by the recipient mail server if you do so.