Getting "Too Many Requests. Sorry! Rate limit exceeded" error message

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    eternalnyc
    Asked on August 10, 2018 at 09:40 AM
    Too Many Requests
    Sorry! Rate limit exceeded. Try again later.
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    John_Benson
    Answered on August 10, 2018 at 10:54 AM

    We have a limit of 60 submissions per minute coming from the same IP address. 

    May we know why do you need 60 submissions per minute from the same IP address? You can also provide the IP address so we can forward it to our developers and remove the limit rate.

    We'll wait for your reply. Thank you.


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    eternalnyc
    Answered on August 10, 2018 at 02:54 PM
    Hi John,
     

    The reason the signups are coming from the the same IP address is because we have a custom integration of the form where the form data is processed on our server, then sent to Jot.  We have a high traffic/volume website with submissions happening frequently. Sometimes, during high traffic times, we can get more that 60/min, but that is only during peak times, most other times we are below that rate limit.  We noticed that the jotform will stop working for long periods of time.  If you could help us stabilize the system that would be greatly appreciated. 

     
    Thank You,
     
     
    Dave Maldonado
    2125181181

     

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    Victoria_K
    Answered on August 10, 2018 at 03:34 PM

    Hello Dave,

    I will forward a request on your behalf to our developers to exclude your account from this limit.

    We will notify you via this thread with any update.

    Thank you.

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    eternalnyc
    Answered on August 10, 2018 at 03:50 PM

    thanks

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    eternalnyc
    Answered on August 10, 2018 at 03:52 PM
    Also, the ip address they were coming from is 77.104.136.212
     
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    Richie_P
    Answered on August 10, 2018 at 04:28 PM

    Thank you for the added information.

    I have updated the ticket and added your IP address.

    We will let you know via this thread if updates are available.

    Thank you.

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    eternalnyc
    Answered on August 14, 2018 at 02:43 PM
    hi any update to this?
    =d
    ...
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    John_Benson
    Answered on August 14, 2018 at 02:56 PM

    Unfortunately, we still do not have any news on this issue. However, we will do our best to let you know on this thread once we have updates.

    I will also leave a message and ask for any updates to our developers.

    Thank you.

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    uygar
    Answered on August 15, 2018 at 06:00 AM

    Hi,

    We added your username to our whitelist. You can use Jotform without any rate limit. Sorry for the inconvenience.