What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    New & Cloned Forms Not Generating...

    Asked by NEHL on December 07, 2012 at 04:41 AM

    Hi,

    Everytime I try and create either a New Form or Clone an existing form when I try to preview I am being told that the form has been deleted or does not exist and I urgently need to create a new form. Please can this be investigated ASAP?

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    JotForm Support

    Answered by NeilVicente on December 07, 2012 at 04:50 AM

    We are currently experiencing a replication issue on our servers. The problem concerns our database server, so changes are temporarily not being saved. That includes newly-created and cloned forms.

    I have already notified our developers about it, and as far as I know, they are now working on it. It will only be a matter of time before everything is restored to normal.

    We apologize for this inconvenience. Thank you very much for your patience.

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    JotForm Support

    Answered by NeilVicente on December 07, 2012 at 07:52 AM

    The server problem has been completely resolved. Thank you very much for your patience.