What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    urgent please !

    Asked by contatosocial on December 07, 2012 at 05:02 AM

    I'm having trouble creating forms in function "clone form," when I create a new form he is not online, only appears within the JotForm

     

    can solve urgent for me?

  • Profile Image
    JotForm Support

    Answered by NeilVicente on December 07, 2012 at 05:05 AM

    We are currently experiencing a replication issue on our servers. The problem concerns our database server, so changes are temporarily not being saved. That includes newly-created and cloned forms.

    I have already notified our developers about it, and as far as I know, they are now working on it. It will only be a matter of time before everything is restored to normal.

    We apologize for this inconvenience. Thank you very much for your patience.

  • Profile Image

    Answered by contatosocial on December 07, 2012 at 05:34 AM

    ok, you can tell me when the problem is solved?

  • Profile Image
    JotForm Support

    Answered by NeilVicente on December 07, 2012 at 05:36 AM

    According to our higher ups, the servers have been restored. However, it may take some time before the replication catches up.

    We will definitely inform you when the problem is ultimately fixed.

  • Profile Image
    JotForm Support

    Answered by NeilVicente on December 07, 2012 at 07:52 AM

    The server problem has been completely resolved. Thank you very much for your patience.