system doesnt recognize my account

  • Profile Image
    kayasinan
    Asked on March 01, 2011 at 06:13 PM

    I opened a paid account yesterday and started using it. Today system doesnt recognize my account. My forms are not accessable. Please get back to me ASAP. Details are below.

    Username: kayasinan

    form url: http://www.jotform.com/form/10580012395?storeId=007

    form post is also going to an error page.

     

  • Profile Image
    mliz
    Answered on March 02, 2011 at 06:43 AM

    This was due to a temporary database problem, an entry was posted in the blog about
    this issue.

    Our first priority is to make sure all forms
    are working properly. Once the traffic goes down, we will load the
    missing data. The best thing you can do right now would be to let us
    handle this and check your data tomorrow.

    Thank you for your patience.