What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    system doesnt recognize my account

    Asked by kayasinan on March 01, 2011 at 06:13 PM

    I opened a paid account yesterday and started using it. Today system doesnt recognize my account. My forms are not accessable. Please get back to me ASAP. Details are below.

    Username: kayasinan

    form url: http://www.jotform.com/form/10580012395?storeId=007

    form post is also going to an error page.


    Page URL:

  • Profile Image

    Answered by mliz on March 02, 2011 at 06:43 AM

    This was due to a temporary database problem, an entry was posted in the blog about
    this issue.

    Our first priority is to make sure all forms
    are working properly. Once the traffic goes down, we will load the
    missing data. The best thing you can do right now would be to let us
    handle this and check your data tomorrow.

    Thank you for your patience.