HELP ASAP! We lost a chunk (about 14 or so) submissions. Can we retrieve it?

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    PCJC
    Asked on March 01, 2011 at 06:29 PM

    We lost a chunk (about 14 or so) submissions. All the data from 2/27/11 at 6:37pm to 3/1/11 at about 3pm have gone missing.

    It seems as if our submission data was reverted to an earlier state.  We say this because there were some "pending submissions" that we completed, but they were back in "pending submissions" again when we checked it just now.

    Can we retrieve the missing data?

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    PCJC
    Answered on March 01, 2011 at 08:04 PM

    We got half of our submissions restored. Thanks!  Should I expect the rest to be restored? or is this it... ?

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    atxmob
    Answered on March 01, 2011 at 08:09 PM

    had same issue. my submissions from 2/28 and 3/1 are no longer showing! please fix and restore, Jotform!

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    mliz
    Answered on March 02, 2011 at 06:40 AM

    You can also find an entry in the blog about this issue.

    We had to switch to a database that is few hours old. Your missing
    data will be restored. Our first priority is to make sure all forms
    are working properly. Once the traffic goes down, we will load the
    missing data. The best thing you can do right now would be to let us
    handle this and check your data tomorrow.

     

    Thanks you for your patience.

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    aytekin
    Answered on March 02, 2011 at 06:44 AM

    They should all be restored now.