What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    HELP ASAP! We lost a chunk (about 14 or so) submissions. Can we retrieve it?

    Asked by PCJC on March 01, 2011 at 06:29 PM

    We lost a chunk (about 14 or so) submissions. All the data from 2/27/11 at 6:37pm to 3/1/11 at about 3pm have gone missing.

    It seems as if our submission data was reverted to an earlier state.  We say this because there were some "pending submissions" that we completed, but they were back in "pending submissions" again when we checked it just now.

    Can we retrieve the missing data?

    Page URL:
    http://www.jotform.com/form/3194238414?

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    Answered by PCJC on March 01, 2011 at 08:04 PM

    We got half of our submissions restored. Thanks!  Should I expect the rest to be restored? or is this it... ?

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    Answered by atxmob on March 01, 2011 at 08:09 PM

    had same issue. my submissions from 2/28 and 3/1 are no longer showing! please fix and restore, Jotform!

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    Answered by mliz on March 02, 2011 at 06:40 AM

    You can also find an entry in the blog about this issue.

    We had to switch to a database that is few hours old. Your missing
    data will be restored. Our first priority is to make sure all forms
    are working properly. Once the traffic goes down, we will load the
    missing data. The best thing you can do right now would be to let us
    handle this and check your data tomorrow.

     

    Thanks you for your patience.

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    JotForm Founder

    Answered by aytekin on March 02, 2011 at 06:44 AM

    They should all be restored now.