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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Problem

    Asked by mabstef on March 01, 2011 at 06:56 PM

    Hello,

     

    I have a problem with you system. All was OK before 5:00PM today (March, 1st, 2011).

    After, all has been re-initialized to the date February, 27, 2011

     

    At 5:00PM today, i had 30 soumissions / 1000

    Yesterday at 11:00PM, i had 988 soumissions / 1000

    And at 6:00PM today, i has 931 soumissions / 1000

    So, I've lost approximatively 100 soumissions. it's improtant for me to refund them quickly.

     

    I have a deadline to respect.

     

    Stéphane MABILAIS

    inscription@festivaldesarts.org

    (514) 522-4646

    Page URL:
    http://www.festivaldesarts.org/concours_votedupublic_affiche2011_eng.h<br/>tm

  • Profile Image
    JotForm Support

    Answered by mliz on March 02, 2011 at 07:16 AM

    This was due to a temporary problem with the database.

    We had to switch to a database that is few hours old. Your missing
    data will be restored. Our first priority is to make sure all forms
    are working properly.

    UPDATE:  All missing data should be restored now.

    We are still slower than usual since we have not completed the transition to the new database server. I'll post more updates when they are complete.

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