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hyperionltdaAsked on August 13, 2018 at 9:58 AM
Good morning,
the test results of jotform isn't synchronizing with my google sheets https://docs.google.com/spreadsheet/ccc?key=1Z0gITtOUZ0Y0kCKQrwi5UaF30_1qgrQgsyRyvT1GbBM.
Can you help me?
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Kevin Support Team LeadReplied on August 13, 2018 at 11:05 AM
Apologies for the inconveniences this may have caused to you.
I have been checking your form and I can see the integration indeed exists, for now, I sent the missing submissions to your integrated sheet; however, if there is an error with the integration, this does not fix it and you would need to remove the current integration and add a new one.
I would also recommend you to avoid making changes on the sheet, this will break the connection with the form.
If the problem persists, let us know.