Google Sheets isn't synchronizing

  • Profile Image
    hyperionltda
    Asked on August 13, 2018 at 09:58 AM

    Good morning,

    the test results of jotform isn't synchronizing with my google sheets https://docs.google.com/spreadsheet/ccc?key=1Z0gITtOUZ0Y0kCKQrwi5UaF30_1qgrQgsyRyvT1GbBM.

    Can you help me?


  • Profile Image
    Kevin_G
    Answered on August 13, 2018 at 11:05 AM

    Apologies for the inconveniences this may have caused to you. 

    I have been checking your form and I can see the integration indeed exists, for now, I sent the missing submissions to your integrated sheet; however, if there is an error with the integration, this does not fix it and you would need to remove the current integration and add a new one. 

    I would also recommend you to avoid making changes on the sheet, this will break the connection with the form. 

    If the problem persists, let us know.