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Greg ExelbyAsked on August 13, 2018 at 12:52 PM
Trouble signing in.......
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ktyaguirreReplied on August 13, 2018 at 1:07 PM
Upon review of the accounts attached to the email you provide us we could only retrieve an active account:
https://www.screencast.com/t/F2GqmUIdxMrW
Could you let us know if you are the owner of another account which is inactive or suspended?
Therefore, we would need the username in order to assist you promptly.
Thank you.
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XlbReplied on August 13, 2018 at 1:43 PMI am the owner who manages this application for my client. NEW COMPUTER AND lost a lot / Pass words etc.
Greg Exelby
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Kiran Support Team LeadReplied on August 13, 2018 at 2:30 PM
It looks like that you are now logged into your JotForm account Xlb. If you are still experiencing any issue or have forgotten your account password, you may request for a password reset from the login screen so that the password reset link will be sent to the account registered email address.
Please get back to us if you need any further assistance. We will be happy to help.