I can't get signed up. This is MY email address and MY usernme.

  • Jan Kaminski
    Asked on August 14, 2018 at 12:46 AM
  • Jan Kaminski
    Replied on August 14, 2018 at 12:47 AM

    please answer. This won't let me use my username. My username is janski.

  • Kiran Support Team Lead
    Replied on August 14, 2018 at 3:03 AM

    The account janski is registered using a different email address ja*******3.js@****il.com. If you are the owner of this email address, you may request for a password reset from the login screen so that the password reset link will be sent to the account registered email address. 

    1531456980forgotpassword Screenshot 10

    Hope this information helps! 

  • Jan Kaminsi
    Replied on August 14, 2018 at 9:26 AM

    please send reset instructions so I can request a new password

    and proof this is my email address. Jan Kaminski

                                                        5 Cedar Ridge Lane

                                                        Beckley, WV  25801 


  • Jan Kaminski
    Replied on August 14, 2018 at 9:29 AM

    Please help me. You can email me at this address and

    ask me where I live and it will prove it is me, thank you

  • Jan Kaminski
    Replied on August 14, 2018 at 9:36 AM

    PLEASE ......no one has responded to my request for a

    password reset.  Jan

  • Victoria_K
    Replied on August 14, 2018 at 10:43 AM

    Hello Jan,

    The account janski is associated with ja****013.js@g*ail.com email. Do you recognize it? You need to use this address when resetting your password. Here is our guide: How-to-reset-the-password

    If you do not have access to this address, we will need to verify that you are the owner of this account by receiving some proofs. 

    Alternatively you may create new account.

  • Jan Kaminski
    Replied on August 14, 2018 at 11:43 PM
    I don't recognize it because its not mine. I've told you
    which one is mine and you just emailed me on it. If it weren't mine
    I couldn't be doing this - getting your email on someone else's
    This is mine and if you can't see that this is proof, well, I'm
    concerned for you. I'm not going to use someone else's address,
    I'll just walk away from this sight.
    Jan Kaminski
    5 Cedar Ridge Lane
    Beckley, WV 25801
    ...
  • Jan Kaminski
    Replied on August 14, 2018 at 11:43 PM
    I don't recognize it because its not mine. I've told you
    which one is mine and you just emailed me on it. If it weren't mine
    I couldn't be doing this - getting your email on someone else's
    This is mine and if you can't see that this is proof, well, I'm
    concerned for you. I'm not going to use someone else's address,
    I'll just walk away from this sight.
    Jan Kaminski
    5 Cedar Ridge Lane
    Beckley, WV 25801
    ...
  • Jan Kaminski
    Replied on August 14, 2018 at 11:43 PM
    I don't recognize it because its not mine. I've told you
    which one is mine and you just emailed me on it. If it weren't mine
    I couldn't be doing this - getting your email on someone else's
    This is mine and if you can't see that this is proof, well, I'm
    concerned for you. I'm not going to use someone else's address,
    I'll just walk away from this sight.
    Jan Kaminski
    5 Cedar Ridge Lane
    Beckley, WV 25801
    ...
  • Victoria_K
    Replied on August 15, 2018 at 3:58 AM

    Hello,

    Could you provide us any account information, so we could verify you as owner? Do you have links to your forms? From what I can see at the moment, account janski was registered using email ja****013.js@g*ail.com  

    If you provide us any proof that you are the owner of this account, we will be able to change email for the one you mentioned janski@suddenlink.net.